Unable to access clinical notes?

If you are having difficulty accessing your clinical notes via TM3 and are simply seeing a screen with a spinning blue circle, you may need to clear your browsing cache and perform a 'hard reload' of the webpage. The instructions below will show you how to do this in Google Chrome.

Windows

  • With TM3 open on screen press the F12 key on your keyboard
  • This will open a technical panel 
  • Right click on the 'Refresh/Reload Icon in the top menu bar'
  • Choose 'Empty Cache & Hard Reload'
  • You may need to log out and back in after doing this

Mac OS

  • With TM3 Open on screen press the alt cmd and J keys simultaneously
  • This will open a technical panel
  • Right click (Two finger tap/click) on the 'Refresh/Reload Icon in the top menu bar'
  • Choose 'Empty Cache & Hard Reload'
  • You may need to log out and back in after doing this