Support

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How To Contact Us
You are able to contact the Technical Support Team by Live Chat through your TM3 Web by clicking on the icon at the bottom left. Opening times are; Monday 09:00 - 17:30 ...
I've forgotten my password
If you are trying to log into TM3 but cannot remember your password and need it to be reset, on the login screen if you click on 'I need help signing in'  you will be taken to a new page to enter your email. On...
How to Change Your Own Password
You can change your password by clicking on your name at the top right of your TM3 webpage.   This will then show you a drop down, when this appears, click the option Change My Password . This w...
Checking the Service Status of TM3
You are able to check the service status of TM3 and all of its services by clicking on the link below; TM3 Service Status If any interruptions are currently affecting TM3; a note will be posted on this page and the inte...
Adding Extra Security to your Support Account
You are able to add a security word to your TM3 account.  This will add an extra layer of security to your Customer Service account so when the TM3 Support team ask you for your client ID you will also be prompt for your Security Word. ...